• Design and implement operational processes and playbooks, bringing structure to software development workflows, sprint planning, and releases.
• Own project and task tracking as the team’s single source of truth, and automate recurring status reporting.
• Lead projects across functions, coordinating planning, execution, and stakeholder communication.
• Build the team’s knowledge base, including product and technical documentation.

After serving as COO & CX Lead, I now support DreamProIT as a consultant, leading financial operations and reporting, guiding enterprise contract renewals, and helping leadership keep operations predictable and well documented.

• Standardized business operations by developing and implementing company-wide procedures and playbooks for project management, HR, sales, and software development.
• Translated complex customer business requirements into technical goals, coordinating cross-functional teams to ensure software delivery aligned with client needs.
• Supported U.S. market expansion and managed relationships with strategic enterprise customers.
• Directed content strategy, branding, and copywriting for all company platforms, including the corporate blog and social media.
• Orchestrated recruitment strategy and conducted interviews for a distributed team of 20+ full-time and hourly contractors.
• Completed a 12-week intensive at the Legal Innovation Zone (Toronto Metropolitan University) to move a POC toward a market-ready MVP, focusing on initial customer development.

• Developed and executed outreach strategies to establish partnerships between the organization and government entities.
• Served as an official participant at the 4th LegisTech Forum on behalf of the company, engaging in Q&A with parliamentary speakers from Ukraine, Ireland, and Costa Rica on their modernization efforts.
• Identified and vetted potential opportunities for collaboration with government agencies and relevant public sector organizations.

• Managed the full project lifecycle, including scope, budgeting, documentation, workload capacity, and client communications.
• Acted as the primary point of contact for accounts generating 80% of the company's annual income.
• Secured two long-term projects accounting for 50% of total annual revenue and led proactive lead generation and client nurturing.